How can we help?
Updated September 24, 2026.
Draft for review. This page will be finalized before launch.
Write to us at info@talent-shares.com. A person reads every message, and we usually answer within one business day. If your question is about a payment, please include the email address of your account and the date of the charge.
Buying
How do I buy a membership?
Open the Talent's page in the Talent Shares app and tap Buy. The app opens talent-shares.com in Safari, where you pay with a bank account, a card or Apple Pay. Your membership appears in the app as soon as the payment goes through.
If a Talent's memberships have sold out, you can buy one from another member. You set the most you are willing to pay, and the app shows when the purchase goes through. You are never charged more than your maximum, and you are not charged at all if no membership is available at that price.
Where do I pay, and who handles my card?
Payments are made on talent-shares.com and processed by Stripe. We never see or store your full card or bank account number. Buying is available in the United States.
When you buy from the Talent, paying from a bank account costs 2% less than paying by card or Apple Pay. A bank payment takes about four business days to clear. You get your membership right away, and you can sell it once the payment has cleared.
Can I get a refund?
All sales are final once you have received your membership, except where we made a mistake, such as charging you twice or charging the wrong amount. In that case, write to us and we will refund you. If memberships sell out while you are paying, we refund you automatically. See section 9 of the Terms of Service.
Selling
How do I sell my membership?
Open your membership in the app, tap Sell and set the least you are willing to accept. The app shows when the sale goes through and what you will receive. The first time you sell, you set up a payout account with Stripe on talent-shares.com.
Prices are set by members, and a sale is not guaranteed. You can sell a membership once its payment has cleared and 30 days after you bought it. The app shows the date from which you can sell.
What do I receive when I sell?
From the sale price, the payment processor's fee is deducted first. Of what remains, you receive 94%, the Talent receives 2% and Talent Shares keeps 4%. We send payouts once a month to the bank account you set up with Stripe.
Subscriptions
What is a subscription?
Some Talents offer an optional monthly subscription with extra perks. You do not need one to buy or keep a membership. All your subscriptions renew on the same date each month, in one charge.
How do I cancel a subscription?
Tap your photo at the top of Discover to open your profile. Under Subscriptions, tap Cancel next to the Talent. You keep the extra perks until the end of the month you have already paid for, and your membership is not affected. To cancel a monthly perk add-on, open the perk and cancel it there.
Your account
How do I reset my password?
On the login screen, tap Forgot password? and enter the email address of your account. We email you a six-digit code. Enter the code in the app, then choose a new password.
How do I delete my account?
In the app, go to Settings and tap Delete Account, then confirm. You can also write to us at info@talent-shares.com from the email address on your account, and we will delete it. Deleting your account ends your memberships and subscriptions without a refund, so you may want to sell your memberships and perks first. We delete your name, email, photo and posts, and keep payment records for seven years because the law requires it. Our Privacy Policy explains what we delete and what we must keep.
For Talents
I'm a Talent. How do I start?
Put your name on the founding list. It is free and does not commit you to anything. We will call you before launch.